Terms & Conditions

Edition: August 2018

Booking Terms and Conditions

These terms and conditions (together with our privacy and cookies policy) apply to all bookings made with Methodist Guild Holidays Limited trading as Christian Guild, whether at www.christianguild.co.uk via the individual hotel websites, by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.

When you make a booking, your contract (which shall include these terms and conditions) will be with Methodist Guild Holidays Limited, which shall mean in these terms and conditions Methodist Guild Holidays Limited, Trading as, Christian Guild, Second Floor, Building 10, Cromford Mills, Cromford, Derbyshire DE4 3RQ (Company Number 00223776 and VAT number 657886076)

By using this site or making a reservation, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation.  The terms and conditions applying to your reservation will be those in place on the date you make your reservation.

All rates featured on the Christian Guild website or quoted by telephone or otherwise are offered subject to availability and Christian Guild reserves the right to refuse any booking for good reason.

Christian Guild offers a choice of room only; bed and breakfast; dinner, bed and breakfast or full board. All prices are subject to availability. Package prices, are based on standard en-suite accommodation, unless otherwise stated, and package prices for other accommodation types are available and will vary accordingly.

Reservations

You must be at least 16 years old to make a reservation

You will need to provide your credit or debit card details to secure your reservation. Alternatively, payment can be made by cheque supported by a current cheque guarantee card.

Christian Guild accepts all major credit cards, including MasterCard and Visa.

Please check that the details of your reservations are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide is with the incorrect information.

We will confirm our acceptance of your reservation by sending you an email to the email address, or via letter to your postal address, that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email or letter confirmation from us

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact the hotel to discuss.  Please note that reservations cannot be amended unless we have made an error with your booking.

Pricing

We offer a full range of packages and pricing, as detailed below. Our pricing may fluctuate dependant on availability and demand at any given time. All prices may be subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once your reservation has been confirmed by the hotel.  

Early Payment Discount Rates

In general, our Early Payment Discount rates are available 6 months or more before the date of arrival (exceptions may apply to select hotels), and are fully prepaid at time of booking. The credit/debit card used to book the Advance Purchase rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Promotion & Partnership Rates

These rates will require a promotion code. Separate terms and conditions may apply which will take precedence over these standard booking terms and conditions.

For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Christian Guild that you irrevocably authorise Christian Guild to debit your credit or debit card

What the Price Includes

Prices for breaks include twin or double bedrooms, single room for single guests, and are priced at per person, per night.

Half Board Accommodation, includes dinner, bed and breakfast from the evening meal on the day of arrival to breakfast on the day of departure. No allowance can be made for meals not taken.

Availability

During major sporting events, social events, conference and exhibitions certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.

Occupancy

You must not exceed the maximum occupancy for the room allocated to you.

Children under 16 are not permitted to stay in a Christian Guild Hotel unless a parent or guardian is also staying in the hotel.

Superior Rooms

Superior Rooms, may be available at a supplement per night. Generally these rooms offer more space and a selection of superior amenities and toiletries. Family rooms may be available. Please ask for details at time of booking.

Guest with Impaired Mobility

A number of our hotels offer modified facilities for guests with impaired mobility. Others, whilst not having special facilities, have mainly level access to public areas and accessible bathrooms. Guests with impaired mobility or other particular requirements should check with their chosen hotel in advance that their requirements can be met. For more information please view our Access Statement or call the hotel direct for details.

Single Guests

No single room supplement is charged (where available).  However, the number of single rooms is limited, and we reserve the right to restrict the number of double or twin rooms allowed for single occupancy.  

When no single room is available, individual guests, may book subject to availability and hotel agreement, a double or twin room for sole occupancy. These rooms may carry a supplement . Please ask at the time of booking.

Children

Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. Children staying in their own room will be charged 100% of the full adult rate paid by the accompanying adults.

Group Reservations

A booking of eight rooms or more is classified as a group and is subject to our Group Terms & Conditions of business, which differ from our standard tariff and package rates.

If you wish to make a group reservation of over eight rooms, please contact our Groups Reservation Department on 01629 826531 or email groups@christianguild.co.uk.

Checking in & Out – Arrivals & Departures

Hotel rooms are available from 3pm on the day of arrival unless otherwise stated on the hotels Information page. Rooms must be vacated by 10 am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.

Gift Vouchers & Voucher Prizes

Gift vouchers and vouchers used as competition prizes, unless otherwise specified on the voucher, are valid for one year from date of issue.  If you have a prize voucher and wish to extend the validity date, please contact Head Office on 01629 826531.

Christian Guild gift vouchers should be presented on check-in or when paying for your meal. Customers must advise if using a voucher prior to booking a break, meal etc.

Gift vouchers can be used to settle accounts in Christian Guild, either in full or part payment, but change cannot be given. Vouchers can only be used up to a maximum of £2,000 in any one transaction. Gift vouchers cannot be exchanged for cash, replaced if lost and are non-transferable. Monetary gift vouchers cannot be split to settle accounts in more than one Christian Guild Hotel, nor can accounts be transferred. No refund of money will be made once a voucher has been purchased and no change can be given unless Christian Guild withdraw vouchers without prior notice. Christian Guild cannot accept responsibility for the loss or theft of a Christian Guild gift voucher after it has been issued. Christian Guild reserves the right to amend these Terms and Conditions. No photocopies will be accepted. If a hotel is no longer part of the Christian Guild group the voucher will not be accepted., Vouchers can only be used in hotels that are part of the Christian Guild at time of use, and not at time of purchase.

Dogs

Dogs or other pets cannot be taken into the hotels, with the exception of registered assistance dogs.

Parking

Car parking is free at most of our hotels, but at some hotels there is limited availability. For further information on parking availability, please check the Information page for your chosen hotel.

Meals

Rates which include breakfast offer a full traditional or continental buffet breakfast with tea or coffee, unless stated otherwise. Rates which include dinner offer a choice from the hotel's menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.

Balance of monies outstanding

A non-refundable deposit of £50.00 per adult (£10 per child 5 years and over) per week or part thereof, is due with each booking.  Full Payment is due one calendar month prior to the commencement of your stay.

Acceptance of a booking with specific room request will incur a fee of £15 per room per week. (Not applicable to disability friendly bedrooms)

On arrival to the hotel, unless you have previously done so, you will be required to pay for the accommodation and meal elements of your reservation. Any additional costs must be paid for prior to departure.

On arrival you will be asked to produce a valid credit card for the hotel to take pre-authorisation. If you are settling your account in cash or with a debit card, you will be asked for a deposit to cover the cost of your room for your stay (any extras which you may incur in the hotel will not be chargeable to your room account). Christian Guild accepts all major credit cards, including MasterCard and Visa.

Alternatively, payment can be made by cheque made payable to “Christian Guild” supported by a current cheque guarantee card. The credit/debit card used to book the Advance Purchase rate must be presented to reception on arrival at the hotel.

Cancellations

Should you, or any member of your party, be forced to cancel your booking for any reason you should notify the manager of the hotel concerned in writing at the earliest opportunity including any relevant and supporting documentation. A cancellation will take effect from the date written notice is received by the company.

Cancellations will incur the following payments:

One calendar month or more before arrival: Deposit only

Less than one calendar month before arrival: Two thirds of the full cost of the holiday

Less than 48 hours before arrival: Full cost of holiday (no refund)

Deposits are non-refundable. All refund amounts detailed above will be calculated after deduction of the deposit paid.

If the reason for cancellation is covered under the terms of your holiday insurance policy you may be able to reclaim these charges.

Our right to cancel:

Your breach

Christian Guild may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

  • You do not pay when you are required to do so; or
  • You break the contract in any other material way

If Christian Guild cancels your reservation where you are at fault, Christian Guild reserves its legal rights in respect of your breach of contract.

Events outside our control

Christian Guild may also cancel your reservation if an event outside of its control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that it is unable to make your room available to you. In this case Christian Guild will contact you to let you know as soon as possible and:

  • If you have already paid for you accommodation, Christian Guild will refund your payment to you; or
  • If you have not yet paid for your room, you will not have to make any payment to Christian Guild

Save as set out above, Christian Guild will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations that are caused by an event outside of its control.

Minor changes do not entitle you to cancel or change to another holiday without paying the normal charges.

This does not affect your statutory rights

Complaints or Comments

Any complaint or comment regarding a stay at a Christian Guild hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time.

Problems which cannot be resolved there and then should be notified in writing to the Customer Services Department at Christian Guild, Second Floor, Building 10, Cromford Mills, Derbyshire DE4 3RQ or email feedback@christianguild.co.uk

Christian Guild expectations of you (and your group)

You must not:

  • Smoke anywhere inside any Christian Guild hotel. This includes the smoking of e-cigarettes. Permitted smoking areas may be identified on site. Smoking on Christian Guild premises, outside of the designated smoking area, will result in a £100 fine;
  • Bring any pets onto the Christian Guild premises, with the exception of assistance dogs
  • Bring any potentially dangerous or hazardous materials or equipment onto Christian Guild premises
  • Use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills.
  • Tamper with any fire alarm or emergency equipment
  • Remove, damage or destroy any Christian Guild property
  • Use any of the technology provided by Christian Guild to download or access any unlawful or obscene materials; or
  • Cause unreasonable disturbance to our other guests or any Christian Guild staff.
  • If you or your group cause damage or loss of any kind of hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Christian Guild on demand the amount required to make good or remedy such damage or loss.
  • You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or offer any Christian Guild hotel room for sale either on its own or as part of a combined offer. Christian Guild will not honour any reservations made in this way and does not accept any liability for doing so.  If you are a tour operator and wish to book rooms at a Christian Guild hotel you should contact groups@christianguild.co.uk    

If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Christian Guild reserves the right to:

  • Cancel your reservation with immediate effect and (if appropriate) eject you from all Christian Guild premises;
  • Retain all sums paid by you and/or charge you the full amount of your reservation; and/or
  • Refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

Christian Guild will not be liable for any refund or compensation in such circumstances

Holidays Further Afield Booking Conditions

Please see the separate conditions for these holidays on the booking forms available from the Registered Office.

Insurance

When you book a holiday you are entering into a legally binding contract which, if cancelled or curtailed, will incur a cancellation charge.

The company does not offer any form of holiday insurance or cancellation cover.

As a Christian organisation we feel it important, and would strongly recommend, that all guests comprehensively insure their holiday against all eventualities with an insurer of their choice.

Guests from outside the UK must be covered by adequate insurance covering cancellation, sickness, accident or other misfortune

General Information

Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time.

All details are correct at time of going to print, however may be subject to change from time to time.

Christian Guild shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Christian Guild liability for the death or personal injury of any person caused by the negligence of Christian Guild or its employees or agents or to attempt to exclude or limit Christian Guild liability in any manner which would be unlawful.

These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.

 

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News

2019 Holidays and Hotels brochure available

Our 2019 Holidays & Hotels brochure will be mailed out soon, but you can already read it here on our website or download your own copy.

We also have a mini-brochure for Autumn & Winter 2018 available, with some great breaks and offers for October, November and December. View it online or download here.

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