Terms & Conditions

Hotel Booking Conditions

a) Terms are per person per night, inclusive of VAT.

b) Half board includes dinner, bed and breakfast from evening meal on day of arrival to breakfast on day of departure. No allowance can be made for meals not taken.

c) Special diets or other requirements will, whenever possible, be catered for if Managers are informed when booking.

d) No single room supplement is charged. However, the number of single rooms is limited and we reserve the right to restrict the number of double or twin rooms allowed for single occupancy.

e) Guests unable to vacate the premises by themselves, in case of emergency, must be accompanied by friends or relatives.

f) Car parking is entirely at the owner’s risk.

g) Dogs or other pets cannot be taken in the hotels, with the exception of registered assistance dogs for people with disabilities.

h) We ask our customers not to bring or consume their own alcoholic drinks on the premises.

i) Bookings should be made with the hotel of your choice.

A non-refundable deposit of £50.00 per adult (£10 per child 5 years and over) per week or part thereof, is due with each booking, payments accepted by cheque, credit/debit card. Full payment is due one calendar month prior to the commencement of your stay.

j) Bookings generally can only be accepted for a type of room, eg. Superior, En-suite or Non en-suite. Specific room requests will be considered, however this will be subject to availability and Hotel Management agreement. Acceptance of a booking with specific room request will incur a fee of £15 per room per week. (Not applicable to disability friendly bedrooms).

k) VAT at 20% is included in the terms shown but will be charged at any changed rate applicable at the time of payment for the holiday.

l) We reserve the right to alter our published Terms in extreme circumstances including changes in taxation.

m) If in exceptional circumstances, we find that we are unable to offer the accommodation booked, a full refund will be given unless alternative accommodation is agreed.

n) If we have to make a significant change or cancel a themed break we will tell you as soon as possible. You will be offered an alternative holiday or receive a full refund. Where our liability is limited we will not pay any expenses, costs or losses you may incur as a result of any change or cancellation. No compensation is payable for minor changes or where we cancel or make a significant change before the date of the balance of your holiday costs falls due. Minor changes do not entitle you to cancel or change to another holiday without paying our normal charges.

o) The company reserves the right to charge guests for all damage to hotel property.

p) Unless otherwise stated, quoted Package Prices are for standard en-suite accommodation. Package prices for other accommodation types are available and will vary accordingly.

Lodge Booking Conditions

The above hotel booking conditions apply as appropriate to lodge bookings. Terms are per lodge per night, inclusive of VAT, on a self catering basis with a minimum stay of three nights except as indicated elsewhere on this website. The deposit payable per lodge is £100 and payments should be made in accordance with our hotel booking conditions.

Holidays Further Afield Booking Conditions

These tours are arranged by Norman Allen Group Travel (ATOL 3683) for whom we act as agents. 

All bookings are subject to their booking conditions which we can supply on request or which can be downloaded here (PDF, 129KB).

Hotel Reservations

All bookings should be made direct to the hotel of your choice.


When you book a holiday you are entering into a legally binding contract which, if cancelled or curtailed, will incur a cancellation charge.

The company does not offer any form of holiday insurance or cancellation cover.

As a Christian organisation we feel it important, and would strongly recommend, that all guests comprehensively insure their holiday against all eventualities with an insurer of their choice.

Guests from outside the UK must be covered by adequate insurance covering cancellation, sickness, accident or other misfortune.


Should you, or any member of your party, be forced to cancel your booking for any reason you should notify the manager of the hotel concerned in writing at the earliest opportunity including any relevant and supporting documentation. A cancellation will take effect from the date written notice is received by the company.

Cancellations will incur the following payments:
One calendar month or more before arrival: Deposit only
Less than one calendar month before arrival: Two thirds
Less than 48 hours before arrival: Full cost of holiday (no refund)

Deposits are non refundable. All refund amounts detailed above will be calculated after deduction of the deposit paid.

If the reason for cancellation is covered under the terms of your holiday insurance policy you may be able to reclaim these charges.


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